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Delivering Happiness

vonTony Hsieh

Genres: Wirtschaft Sachbuch Führung Unternehmenserfolgsgeschichten

Themen LeadershipCompany cultureCustomer serviceEmployee happinessBusiness successRelationship marketingCustomer loyaltyCorporate philosophyOnline retailCompany valuesSuccessHappiness

StimmungHopeful

- Pay brand-new employees $2,000 to quit - Make customer service the responsibility of the entire company-not just a department - Focus on company culture as the #1 priority - Apply research from the science of happiness to running a business - Help employees grow-both personally and professionally - Seek to change the world - Oh, and make money too . . . Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual 'Best Companies to Work For' list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing. In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. #1 New York Times and Wall Street Journal bestseller

Language

Published on

01/01/1994

Pages

289

Format

Paperback

ISBN

9781455508907

Preisvergleich

7.89 €

7.99 £

8.39 €

8.99 €

10.49 €

28.99 €

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