Cover of the book Delivering happiness

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Delivering happiness

a path to profits, passion, and purpose

vonTony Hsieh

Genres: Wirtschaft Volkswirtschaft Führung Sachbuch

Tony Hsieh--the widely-admired CEO of on-line shoe retailer, Zappos--explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors and backers. Even better, he shows how creating happiness and record results go hand-in-hand.

Language

English

Published on

01/01/2010

Pages

253

ISBN

9780446563048

Themen Leadership Company culture Customer service Employee happiness Business success Relationship marketing Customer loyalty Corporate philosophy Online retail Company values

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