Cover of the book Difficult Conversations

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Difficult Conversations

byDouglas Stone, Bruce Patton, Sheila Heen, Roger Drummer Fisher

Genres: Self Help Business Relationship Advice Art of Comminication

Who is this book for? Readers looking to improve their communication skills and navigate difficult conversations effectively.

Topics CommunicationConflict ResolutionRelationships

MoodHopeful, Reflective

The 10th anniversary edition of the classic guide to handling life's toughest conversationsWhat is a difficult conversation?Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we're not engaging in one dialogue but three:- The "what happened" conversation (what do we believe was said and done)- The "feelings" conversation (the emotional impact on everyone involved) - The "identity" conversation (what does this mean for everyone's opinion of themselves)Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.

Language

Published on

11/03/2011

Pages

315

Format

Paperback

ISBN

9780670921348

Price Comparison

9.49 €

9.49 €

10.99 £

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