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Delivering Happiness

byTony Hsieh

Genres: Business Nonfiction Leadership Corporate Success Stories

Who is this book for? Readers interested in business success stories and leadership strategies.

Topics LeadershipCompany cultureCustomer serviceEmployee happinessBusiness successRelationship marketingCustomer loyaltyCorporate philosophyOnline retailCompany valuesSuccessHappiness

MoodHopeful

- Pay brand-new employees $2,000 to quit - Make customer service the responsibility of the entire company-not just a department - Focus on company culture as the #1 priority - Apply research from the science of happiness to running a business - Help employees grow-both personally and professionally - Seek to change the world - Oh, and make money too . . . Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual 'Best Companies to Work For' list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing. In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. #1 New York Times and Wall Street Journal bestseller

Language

Published on

01/01/1994

Pages

289

Format

Paperback

ISBN

9781455508907

Price Comparison

7.89 €

7.99 £

8.39 €

8.99 €

10.49 €

28.99 €

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